Home :: Return Policy
Note: Discounted Items are sold "as is" and are non refundable. All sales are final.
To avoid unnecessary returns, you may inquire about the item through the contact form, prior to purchase.
Damage Policy: We take extra precautions to pack our orders to prevent damage and breakage. In the unlikely event that, despite our efforts, your order does arrive damaged, you must please take the entire order (all contents and all original packing material) to your local U.S. Post Office immediately to file a claim. The U.S. Post Office will send the claim to us for processing. Please do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. Similarly, if your order is delivered by UPS, please contact UPS to file a claim.
Return Policy
Yael’s Jewelry wants you to enjoy the experience of shopping at this online store and welcome you as a repeat customer. Therefore, we'll gladly provide you a refund or exchange as follows:
Prior to returning the item, contact us via the contact form and we’ll supply you with an RMA (Return Merchandise Authorization) number.
Item received three days or over is considered sold.
We’ve applied this 3 day policy due to recent abuse where items were used for a special function and then returned for a refund.
The returned item must be received at Yael’s Jewelry within 10 days from the date you receive the item.
The item is returned in the same condition as sent to you and no adjustment or alteration is done to the item.
The return item is well packaged and shipped by 1st Class Mail or Airmail with insurance and delivery confirmation.
You will bear the costs of returning the item to me.
The shipping and/or handling fee and the 15% restocking fee will be deducted from the refund. This restocking fee is to compensate not only for the extra bookkeeping but, most importantly, for not being able to sell the item while it is sold to you. A restocking fee is commonly imposed especially when there is only one quantity per item.
If the item is sent to you via free UPS or USPS shipping, the UPS or USPS shipping fee will be deducted from the refund. If you exchange for another item, the shipping/handling fee and 15% restocking fee will not be imposed.
Upon satisfying the above conditions, a refund will be issued within 30 days upon receiving the returned item.
Please send the return item to:
Yael’s Jewelry
3389 Sheridan St # 512
Hollywood ,
Florida
33021
Item received three days or over is considered sold.
We’ve applied this 3 day policy due to recent abuse where items were used for a special function and then returned for a refund.
The returned item must be received at Yael’s Jewelry within 10 days from the date you receive the item.
The item is returned in the same condition as sent to you and no adjustment or alteration is done to the item.
The return item is well packaged and shipped by 1st Class Mail or Airmail with insurance and delivery confirmation.
You will bear the costs of returning the item to me.
The shipping and/or handling fee and the 15% restocking fee will be deducted from the refund. This restocking fee is to compensate not only for the extra bookkeeping but, most importantly, for not being able to sell the item while it is sold to you. A restocking fee is commonly imposed especially when there is only one quantity per item.
If the item is sent to you via free UPS or USPS shipping, the UPS or USPS shipping fee will be deducted from the refund. If you exchange for another item, the shipping/handling fee and 15% restocking fee will not be imposed.
Upon satisfying the above conditions, a refund will be issued within 30 days upon receiving the returned item.
Please send the return item to:
Yael’s Jewelry
To avoid unnecessary returns, you may inquire about the item through the contact form, prior to purchase.
Damage Policy: We take extra precautions to pack our orders to prevent damage and breakage. In the unlikely event that, despite our efforts, your order does arrive damaged, you must please take the entire order (all contents and all original packing material) to your local U.S. Post Office immediately to file a claim. The U.S. Post Office will send the claim to us for processing. Please do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. Similarly, if your order is delivered by UPS, please contact UPS to file a claim.
All major credit card accepted